Demonstration site by RG Consulting · Sample content only · Not affiliated with any real hospice or palliative care organisation
Need to make a referral? Available 24/7 · (555) 010-0100
Start a referral →
Care for patients · Care for families

When the goal is comfort. We're here for the whole journey.

A hospice that treats the patient and the family — across referral, care at home, end-of-life, and a full year of bereavement support. One coordinated team. Every step.

24-48h Referral to admission
248 Patients in care
13mo Bereavement support
Case management at every stage

The patient & family journey.

Hospice isn't a moment — it's a journey that starts before admission and continues for a full year after a patient passes. Our system holds every stage so nothing falls through, and the right person is there at the right time.

Five stages · One coordinated team

From referral to a year of bereavement support.

Every patient has a case file from the moment of referral. Every family stays connected for 13 months after.

1

Referral

24–48 hours

Physician or self-referral. Eligibility assessment. Urgency triage. The case is opened.

Admissions nurse · Referring physician · Family
2

Admission

Day 1

Comprehensive assessment. Plan of care written. Equipment, medications, the team are ready.

RN · Hospice physician · Social worker · Family
3

Care delivery

Weeks to months

Home or inpatient. Symptom management. Spiritual care. Family conversations. Plan reviewed weekly.

Full IDG · Family · Volunteers
4

End-of-life

Final days

Vigil care. Bedside support. The on-call team responds within the hour, day or night.

On-call RN · Chaplain · Vigil volunteer
5

Bereavement

13 months

Family follow-up. Grief support. Anniversary contact. The case stays open until they're ready to close it.

Bereavement counsellor · Chaplain · Social worker
Two kinds of care · One operation

We care for the patient. And we care for the family.

Because hospice isn't a single service — it's a coordinated network of clinical, emotional, and practical support around two people at once.

Care for the patient

Symptom management, comfort, dignity. At home where possible — in our inpatient unit when complex symptoms or family respite calls for it.

  • Hospice care at home Visits 2-7 times weekly · 24/7 on-call team
  • Inpatient care unit 16 beds · complex symptom management · respite for families
  • Pain & symptom management Specialist palliative physicians · medications delivered
  • Equipment & supplies Hospital bed, oxygen, mobility aids — at no cost
Learn how patient care works →

Care for the family

Caregivers, partners, children. From the day the case opens, through the patient's care, and for 13 months after they pass.

  • Social worker support Practical help · advance directives · benefits navigation
  • Spiritual care Chaplain visits — any faith or none · family conversations
  • Bereavement programme 13 months · group support · 1-to-1 counselling · anniversary contact
  • Children & teens Specialist support for younger family members in grief
Learn about bereavement support →
This week's care visits

A coordinated team. One shared calendar.

A sample of the case visits scheduled across our IDG (interdisciplinary group) this week. Every visit, every team member, every family — all visible to the right people, in real time.

This week — sample IDG schedule

Demo data · sample anonymised case visits

Home Inpatient Phone Bereavement
Mon 12May
RN visit · Case #2401 Pain assessment · medication review
Home visit
Confirmed
Mon 12May
Social worker · Case #2398 Advance directive conversation · family present
Home visit
Confirmed
Tue 13May
Chaplain · Case #2403 First visit · family wishes assessment
Inpatient unit
Confirmed
Tue 13May
Bereavement check-in · Case #2367 3-month follow-up · widow · group support invite
Phone call
Scheduled
Wed 14May
IDG case review Whole team · 6 active cases reviewed · plan-of-care updates
Inpatient unit
Weekly
Thu 15May
Vigil sitter · Case #2389 Family respite · overnight presence · on-call RN nearby
Home visit
Confirmed
Fri 16May
Bereavement group Monthly group session · 12 attendees expected
Bereavement
Group
Sat 17May
RN on-call response · sample Symptom escalation · home visit within 1 hour · weekend rota
Home visit
On-call
Three ways to be part of this

Whatever you bring, we have a place for you.

If you need to refer

Start a referral.

Physician referrals, family-initiated referrals, and self-referrals all welcome. We respond within 24-48 hours and we never turn anyone away during the assessment.

Start referral →
If you can give

Fund a vigil shift.

Hospice care is partly funded — but vigil sitters, bereavement counsellors, and equipment for home care all rely on donor support. Your gift covers what state funding doesn't.

Donate →
If you have time

Volunteer your presence.

Sit vigil so a family can rest. Drive a patient to a hospital appointment. Help in our bereavement programme. Three hours, three months, three years — every commitment matters.

Volunteer →
The interdisciplinary group · IDG

A care team. Not a checklist.

Hospice care isn't a single role — it's a coordinated team of clinical, emotional, and practical professionals around every case. Each role on the team has its own expertise; together they hold the whole picture of the patient and family.

🏥
Hospice Nurse
Clinical lead
Visits 2-7 times weekly. Manages symptoms, medications, equipment. Available on-call 24/7. The continuity of the case.
⚕️
Palliative Physician
Medical oversight
Specialist in end-of-life medicine. Plans pain and symptom management. Coordinates with referring physicians.
🤝
Social Worker
Family & practical
Advance directives. Benefits navigation. Family conversations. Practical support with the things care doesn't cover.
🕊️
Chaplain
Spiritual care
Any faith or none. Sits with patients and families through meaningful conversations. Often the first person called at the bedside.
💛
Bereavement Counsellor
13-month follow-up
Stays with families for a full year after a patient passes. Group support. 1-to-1 counselling. Anniversary contact.
🌿
Volunteer Coordinator
Vigil & support
Trains and rotates vigil sitters, drivers, group facilitators. Volunteers are family — to patients, to families, to staff.
"
Illustrative example · Demo site by RG Consulting · No real client information used

Sample story — a recent family described being matched to a hospice nurse within 36 hours of referral. The same care team supported them through 4 months of home care, end-of-life vigil, and a further 13 months of bereavement support.

Structural example — illustrates the full case journey from referral through bereavement

Common questions

Things people ask before they call.

Earlier than most people think. Hospice is for anyone with a life-limiting illness whose physician believes they may have six months or less if the illness runs its natural course. The earlier care begins, the more support the patient and family receive — and the less crisis-driven everything becomes. Many families later say their only regret was waiting too long to call.
Palliative care is comfort-focused care that can run alongside curative treatment, at any stage of a serious illness. Hospice is palliative care for people who are no longer pursuing a cure — focused entirely on quality of life, comfort, and dignity. Both are about the patient's goals and values. The right choice depends on where someone is in their journey.
For adult hospice, generally yes — hospice is for when curative treatment is no longer the goal. But there's flexibility: patients can change their mind and return to curative treatment at any time, and "concurrent care" is available for younger patients. We talk through every situation individually — there's no fixed answer.
For most patients, hospice is covered by Medicare, Medicaid, or private insurance — meaning no out-of-pocket cost for the patient or family. Our admissions team confirms coverage in the first 24 hours. We don't turn anyone away based on ability to pay.
Thirteen months of bereavement support — beginning with the call we make within 24 hours of death and extending through anniversary contact a year later. Group sessions, 1-to-1 counselling, and specialist support for children and teens. The same team that knew the patient supports the family afterwards.
Three options. Physicians can use our physician portal to send a clinical referral. Families can call us directly on (555) 010-0100 — available 24/7. Or use the online referral form on this site. We'll respond within 24 hours, often within the same hour. A referral is just a conversation — nothing is committed until everyone agrees.
Family questions Simulated demo chat · sample responses
Hello — I'm here to help with questions about hospice, palliative care, or how to start a referral. Pick a question below or type your own.